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What should I do if my creative, keyword, or target gets rejected?
What should I do if my creative, keyword, or target gets rejected?
RTX Platform Support avatar
Written by RTX Platform Support
Updated over a week ago

Our team manually reviews new creatives, keywords, and targets for approval during normal business hours. If your submission is rejected, we'll send you an email letting you know why. You'll also see the same explanation in the status column of your dashboard:

To find out why a creative, keyword, or target was rejected, click the speech bubble icon next to the "Rejected" status in your dashboard table.
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If you've resolved the issue, you can resubmit the item for approval by clicking "Resubmit for Approval" and selecting the edit you made from the dropdown menu that appears.

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