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Why didn't my targets get added to my Pops campaign?
Why didn't my targets get added to my Pops campaign?
RTX Platform Support avatar
Written by RTX Platform Support
Updated over a week ago

When you manually add targets to a campaign and they don't show up after the page reloads, a few things could be happening. Feel free to email us at support@rtxplatform.com with the campaign name and list of targets if you'd like us to look into it, along with any error messages you see. Or, refer to the common issues below to troubleshoot on your own.
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​Are the targets already in your campaign?
If you've added the same targets to your campaign before, they could be archived and hidden from view. Check the dropdown status filter above your data on your targets dashboard to make sure it's set to view "All Targets", then sort targets by name or status if necessary. Look through your archived and paused targets and see if you spot any that you're trying to add. If you find them, update their statuses to "enabled". You can do this in bulk by checking the boxes next to the targets you're updating, then selecting "Enable" from the "Edit" dropdown menu above your data table.
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​Are you trying to add domain targets that should be URL targets?
Domain targets can only be root domains, subdomains, or TLDs. Long-tail URLs must be added as URL targets. If you try to add a domain target that is not a root domain, subdomain, or TLD, it will not be added to your campaign. You can read more about this here.

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