A guide to helping you understand the information you'll find on your Account Profile page and how you should fill it out.
The information you submitted during the onboarding process will automatically be added to your Account Profile.
You're more than just an account number to us. Give us a little background information so we can get to know you better. This section includes items such as your account status, name, company, and address.
NOTE: If you need your company's VAT ID listed on items such as payment statements, you can list it in your Account Profile.
A pending account status means you haven't completed the necessary onboarding steps. With a pending account, you can explore RTX Platform freely and even build campaigns, but they won't receive traffic until your account is approved and you add funds.
If your account status says "Approved", your campaigns will start receiving traffic after you add funds and your creatives are approved.
The name you enter in your profile must match the name on the ID you submit for account verification (if applicable), as well as the name on any credit or debit cards you use to fund your account.
If you are managing campaigns for a company, you can enter the company name in the corresponding field. For your records, your company name will appear automatically on your transaction receipts and any invoices you request from us.
Enter your address or your company's address here. This helps us during the account verification process, and sometimes we'll even send you free RTX Platform merchandise.
We promise not to bug you, but knowing where to reach you if we need to get in touch can give us all peace of mind.
This is the email address you'll use to log into your account. By default, this is also where we'll send any emails you've opted in to receive on your Email Preferences page. If you need to change your primary email address, send an email to email@example.com and we'll make the switch.
Alert Email Override
If you prefer us to send reports, alerts, and other stuff somewhere else instead of your login email, you can specify an Alert Email Override.
Phone numbers and Instant Messaging
We do most calls and chats over Skype, but it's up to you how you'd like to communicate with us. Enter your phone number(s) and IM handles so we know how to reach you.
Default Time Zone
You can choose from UTC, US/Eastern, or US/Pacific.
Data tables and charts are based on your account's time zone setting. NOTE: If you're running a campaign on Pops using a custom schedule, you will be asked to select a time zone for that schedule.
Apply Your Settings
When you're finished filling out your profile, click "Update Profile".